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General Terms and Conditions Delivery Please note that multiple product orders may have varying delivery lead times. Our policy is to ship an order once all products are available. Part deliveries can be arranged at an extra delivery cost. Please contact us to make part delivery arrangements. If an item is no longer available we will contact you to arrange an alternative similar in price and quantity. International Orders
Delivery Costs
Payment
By placing the order you confirm that the credit/debit card that is being used is yours. Are online transactions secure? PayPal is the trusted leader in online payments, enabling buyers to send and receive money online. PayPal has over 100 million member accounts in 103 countries and regions. It's accepted by merchants everywhere, Choose to pay using your credit card, debit card, or bank account. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. Your financial information is never shared with us. Refund/exchanges Once we have authorised the return we will make a full refund to your payment card. In the unlikely event that your package arrives to you damaged, please alert it’s carrier of the damage prior to opening. If your merchandise is damaged, it is important that you save all packaging in order to pursue your claim against it’s carrier. Please note that customised orders, engraved products, customised labels and samples are not returnable. Please return authorised orders in its original form and packaging. We must receive the return within 14 days from your notification. We reserve the right to reject any returns and exchanges that do not meet these conditions. Please make sure that you inform us of the order number, product description, reason for return and whether you require a replacement or refund; and correct mailing address. If your request a refund then your debit/credit card will be refunded. Alternatively if you request a replacement product then White Belle will make every effort to to provide an exact replacement. If this is not possible we will discuss a suitable replacement with you. Remember to keep the product safe and in the condition you purchased the product. Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely and for your own proof of delivery, as we cannot take responsibility for items lost in transit. This postage cost is not reimbursed. By placing an order, you agree to the terms above. Changes or cancellations You may change or cancel your order within five business days of placing your order as long as the order has not been shipped. Because we process our orders immediately upon receipt, any cancellations received five business days after the initial order placement date will be subject to a 50% cancellation fee. We will not accept any cancellations after 10 days from the date your order was placed. For all personalised items, once the order has been placed, we do not allow changes or cancellations to be made. If you are unsure, please contact us to check on the progress of your order. Samples We try to offer samples on as many products as possible to help you ensure that you are picking the correct products for your wedding. To order a sample please input the number “1” into the quantity field and proceeding the shopping cart. We can only offer 1 sample per product. Shipping charges will still apply. Samples are non-refundable. If the product you have chosen as a sample is not available as a sample we will inform you by email. Alternatively come and see us at a wedding show where will have a many favours on display.
Terms and Conditions By accessing this Site, you agree to these terms and conditions. If you do not agree with these terms and conditions then you are not authorised to use or access this Site. This site is owned and operated by White Belle ("we" or "us"). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please use the “contact us” page. Terms and condition of use Price of Products Risk and Property Modifications of these Terms and Conditions Accuracy of Content Liability Privacy Policy We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: - your name We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us. Copyright
All contents of this web site are: Copyright © 2005-2007 White Belle and/or its suppliers. All rights reserved. Any use of this website or its contents, including copying, distributing or storing it or them in whole or part, is prohibited without the permission of White Belle. You may not modify, distribute or re-post anything on this website for any purpose. Stationery designs are the Copyright © 2005-2007 of White Belle and may not be copied, distribute, reproduced in any format. All rights are reserved. STATIONERY ORDERS - TERMS & CONDITIONS
PAYMENT ORDERING PROOFS FINAL ORDER Final stationery items may be subject to slight variations in paper and colour as each item is indvidually hand crafted. Slight variations will also occur in items such as hand torn strips and so on. Any significant variations from proofs will be advised immediately. White Belle will advise a despatch date and ask for a delivery address where you or a person you nominate will be available to sign for the package. Nominated persons must be advised in writing and White Belle accepts no responsibility for orders once a nominated person has signed for the package. All orders are despatched in rigid boxes, size will vary according to the size of your order. Where an initial deposit has been paid completed orders will not be despatched until a cheque for the final amount is received and cleared. SAMPLES REFUNDS |
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